Concrete CMS Express: more than a contact form

A customer fills in your website’s enquiry form. An email arrives, someone copies the details into a spreadsheet, then forwards it to a colleague. Before anyone has answered the enquiry, you’ve already handled it three times.

Concrete CMS includes a feature called Express which can help cut out some of that work.

Despite the name, it isn’t a delivery service. It lets your website store organised records: enquiries, products, locations, people, or other information your business needs to manage.

What does that mean in practice?

Take a company offering several services. Its enquiry form could collect the customer’s contact details, the service they need and a description of the job. Express saves those details as a record in the website’s dashboard and can send an email notification.

Staff can refer back to the saved submission rather than relying solely on finding the email. With development, the same enquiry could also be routed to the appropriate team or passed to an existing business system, avoiding another round of copying and pasting.

It isn’t a ready-made CRM, and it won’t automatically chase a quotation or manage your sales process. But it provides a useful starting point without necessarily introducing another separate platform.

Start with the repetitive bit

At Datasouth, we can configure Express and develop the connections around it. The useful question isn’t “What features can we add?” It’s “Which information are your staff repeatedly collecting, retyping or looking for?”

If your website collects the details but leaves your team doing the legwork, tell us where the work starts.